Test System Solutions

FAQs

Why should I use TSS?

Expertise. You need to implement new technologies or platforms and don’t have engineers with the required experience on staff.

Capacity. You don’t have the available capacity to complete your project in a timely manner, and you can’t justify adding the full-time staff which would be required to do so.

Focus. Your in-house staff has other responsibilities that distract them from completing project work.

Rescue. You need to get a wayward project back on track

Who are TSS’s Typical Customers?

What kinds of customers do you work for?

We work with organizations of all sizes, across many different industries, including Manufacturers and their Suppliers, Government Research and Development Laboratories, Product Development Companies, and Warehousing and Distribution Centers.

What size companies do you work for?

We don’t have a typically sized customer. We work with companies ranging from start-ups in the product development phase to Multi-National Fortune 50 companies and everything in-between.

Who can benefit from your services?

Organizations that are willing to apply emerging and proven technologies to achieve increases in productivity and quality, or shorter time to market, will benefit significantly from partnering with us. We are focused on ensuring that all levels of business benefit from partnering with TSS.

I Want To Get Started with TSS. Now What?

How do I get started with TSS?

You just need to contact us and start talking to one of our engineers or project managers. You can email or call us. In a first discussion, we can answer any remaining questions you might have about TSS or working with us. After you tell us about your needs and project requirements, we can determine how to proceed. Typically we will put you in contact with the most appropriate TSS staff member, who will schedule a more detailed phone discussion, an onsite visit, or an informational visit to TSS.

In considering a new project, how early should I get started with TSS?

It’s never too early to get us involved. We can help with upfront conceptualization and project planning. The sooner we’re involved, the faster you can benefit from our knowledge and experience. For that matter, it’s also never too late to give us a call. We can help you bring that wayward project back on track.

What does it cost to look at a potential project?

Usually, it only costs you the phone call it takes to get us up to speed on your requirements. If we can help you, we can talk you through different approaches to your project. If required to develop a quote or proposal, we can spend more time with you at your site, generally with no cost to you. For more extensive projects, or those with evolving or yet-to-be-defined specifications, we may want to start your project off with a quote for a small Feasibility Analysis phase.

Is TSS available on an emergency basis?

We pride ourselves in being highly responsive to our customers’ needs. Since every emergency is different, contact us and there is a good chance we will be able to help you or point you in the right direction.

Can you support other people’s code?

Yes. Our expert engineers have extensive experience in modifying, adapting, and breathing new life into your existing software applications. For that matter, we will provide you with all the source code for any changes we make to your system, so that later you can make changes yourself, or even choose another vendor. After all, we want you to work with us because you want to, not because you have to.

If I do a project with TSS am I stuck with you?

No. In fact, the most-often overlooked factor in selecting a solution provider is their willingness to transfer knowledge and deliver source code. Some people lock out their code or are unwilling to share the thought process behind a design, which could leave you vulnerable down the road. We want you to work with us because you want to, not because you have to. We will provide all the source code to your system, so you can make changes yourself, or even choose another vendor.

What About On-Going Support?

What type of support do you offer?

At TSS, we build very flexible systems that typically don’t require programmers to make adjustments, and we will train your staff on system modification procedures. We also can add a certain degree of system support into our quotes/proposals. If required, we can customize an agreement to fit your needs.

Do you provide training?

Throughout the course of your project we will work with your internal team to ensure they know what we are doing, and understand how the solution works. We can also train your internal engineering staff on the technologies used and details of the system delivered. If you have specific training requirements, let us know.

Do you provide documentation?

All of our solutions are designed from the outset to be self-documenting and easy to use. If you have specific documentation requirements, let us know.

Do you supply source code?

Yes. In fact, the most-often overlooked factor in selecting a solution provider is their willingness to transfer knowledge and deliver source code. We will deliver all source code developed for your system. We won’t lock you out of the source code or refuse to share the thought process behind our designs, so we won’t leave you vulnerable down the road. We want you to work with us because you want to, not because you have to.

How Will I Be Billed?

How do you price projects? Fixed? Hourly?

TSS works on a fixed bid, hourly, and hybrid basis for our clients.

What are your billing rates? Are your costs competitive?

Our billing rates are comparable to our competition and to our clients’ internal billing rates.

Do I pay for training?

Throughout the course of your project, we will work with your internal team to ensure they know what we are doing, and understand how the solution works. If you have specific training requirements, we can account for that in our quote/proposal.

Do I have to pay for travel?

Yes.

Can I get a fixed bid proposal?

Yes, however in order for us to provide a fixed bid we will require a clear scope of work.

How do you bill?

For hourly projects, we will bill you weekly, with payment due net 15. For fixed-bid projects, we typically require a down payment to begin the project, billing another portion of the balance upon system functionality, and the remainder net 15 from acceptance.